Transactions

Sales transactions

The sales transactions module contains all the orders coming in to your e-commerce store or physical store for which GS processes the impact and/or offsets. Impact includes footprint and savings and offsets include your contribution to offset projects. Every time an order is placed into your store, GS processes the impact and/or offset value of this order. Turning on the order-sync at the store level, syncs all your orders from your store to this transactions module automatically. 

Note:  If you have ONLY impact orders getting processed, you will not see the total contributions and any other monetary values associated with offset contribution in the transaction module. 

On the top bar, you can see the below information:

• Total units summary: Total individual units/products processed in all the orders

• Total orders: Total orders processed

• Total contributions: The total amount you were charged to contribute to your offset projects so far. (available only for offset orders)

• View impact: View your overall impact (footprint, savings and contributions to projects)

Below this section, you can see all your orders segregated in different statuses: 

Processed 

• Fully processed: Orders for which the entire offset was processed successfully for all units in the order

• Partially processed: Orders for which the offset was processed partially for few units in the order and failed for a few units in the order

Failed

• Actionable orders: The orders which failed to process but can however be resubmitted for processing by taking actions from your end. Some actionable failure reasons include product mapping issues (if GS internal products in your order are not mapped with external products or if external e-commerce products are not mapped with GS internal products) or low offset credit issues (if you have low offset credits for a particular project)

• Non actionable orders: The orders which failed to process but no action can be done to reprocess it. Some non actionable failure reasons include server errors.

• Rejected: The orders which were rejected by GS. 

Pending 

• Pending orders: The pending orders which are yet to be processed by GS

• In queue: The pending orders which are now taken into the queue for processing one by one

In draft

• The orders which were added by you but stored as a draft. These can be submitted and sent for processing at any time.

All orders 

• This is a cumulation of the orders in each of the above statuses. 

The list screen across all the statuses consist of the following items:

• Order date 

  • Contains the order ID, order date

  • If the order is an impact only order then it has the I icon

  • If the order is added manually with the “add order” button, it has the G icon

• Tracking ID 

  • The tracking ID of your order processing with GS

• Quantity 

  • The quantity of items processed in the order

• Project amount

  • The amount of offset contributed towards this particular project

• Status 

  • Status of the order

• Order type & channel

  • This indicates if it is a B2B, B2C or retail order

  • The name of the store through which this order is coming in and if this is an e-commerce or physical store

• Failed reason

  • The reason your order failed. 

Adding an order manually:

Orders can also be added manually with the “add order” option. Below is an explanation of some of the items required to submit your order. 

• Checkbox: To select if this is in impact only order or not. If this is an impact only order, no offset related-information will be available for this order. 

• Channel: Selection of store through which the order is made

• Customer details: The details of the customer who placed this order on your store

• Documents: Any relevant documents to support this order. This is optional

• Checkbox: To choose if a offset certificate email should be sent to your customer post-order processing 

• Choose if you want to add your e-commerce products into this order or your internal GS product

• Select the product along with the quantity of this product to process

On submitting an order, if the order will live in one of the above-mentioned statuses. If you save this order as a draft, it will live in the in-draft status and can be submitted at any time

Actions from list screen:

• View order

  • On clicking on the order from the list screen, you can view the order information along with its order breakup and order amount (available only for offset orders).

• Duplicate

  • You can duplicate your in draft or processed orders. This duplicates all the information in the original order, which you can submit for processing.

• View impact 

  • The view impact popup allows you to see your footprint, savings and contributions on an overall level or order level

  • Footprint: The actual footprint across different metrics. This shows you the actual value of your footprint for each metric and clicking on the metric shows you the equivalence value of the footprint. 

  • Savings: The savings achieved across different metrics. This shows you the actual value you have saved for each metric and clicking on the metric shows you the equivalence value of the savings.

  • Contributions (available only for offset orders): The quantity and amount of offset contributed to your projects across different metrics (which you have selected in eco contributions)  

Project transactions

Project transactions involve offsetting towards projects in the case of special occasions or certain situations directly. You can choose the projects for which you want to offset and there should be a prepaid offset balance available for the projects you have selected for the transaction to process. 

Adding an order manually:

On clicking “add order” and submitting the required information, you can submit a project transaction order for processing. Below is some of the essential information required to be entered:

• Why would you like to offset: Choose from any reason in the dropdown on why you want to perform this particular offset.

• Select the type of project: Select the project type towards which you want to offset

• Quantity: Total quantity of offset required to reduce your footprint

• Channel: Select the e-commerce or physical store through which you wish to perform this offset

• Select project and percentage: Select the project from the dropdown along with the percentage you want to offset towards the project. The sum total of the percentages should be 100%

• Unit price: The cost of offsetting one unit

• Customer details: The details of your customer for whom the offset is being done

• Send certificate email to customer: Choose if a offset certificate email should be sent to your customer post-order processing